Terms and Conditions (General Terms of Business)

Allgemeine Geschäftsbedingungen (AGB)

Last Updated: January 05, 2026

Scope of Application
Conclusion of Contract
Right of Withdrawal for Consumers
Prices and Payment
Shipping and Delivery
Retention of Title
Warranty and Liability
Special Conditions for Custom Orders
Data Protection
Alternative Dispute Resolution
Final Provisions

1. Scope of Application

1.1 General

These General Terms and Conditions apply to all contracts concluded between:

Vladimir Malikov
am Weidenring 29
61352 Bad Homburg
Germany

(hereinafter referred to as “Seller” or “we”)

and the customer (hereinafter referred to as “Customer” or “you”) for the sale and delivery of goods via our online shop.

1.2 Consumer and Business Customers

These Terms and Conditions apply to both:

Consumers: Natural persons who enter into a legal transaction for purposes that are predominantly outside their trade, business, or profession
Business Customers: Natural or legal persons or partnerships with legal capacity who, when concluding a legal transaction, act in the exercise of their trade, business, or profession

Where provisions differ for consumers and business customers, this will be clearly indicated in the relevant sections.

1.3 Deviating Terms

The inclusion of the Customer’s own terms and conditions is hereby rejected unless their validity has been expressly agreed to in writing.

1.4 Language

Contracts can be concluded in the following languages:

German (Deutsch)
English

2. Conclusion of Contract

2.1 Product Presentation

The presentation of products in our online shop does not constitute a legally binding offer, but rather an invitation to place an order (invitatio ad offerendum).

Product descriptions, images, and specifications are as accurate as possible but do not constitute guaranteed characteristics unless expressly stated as such.

2.2 Ordering Process

Step 1: Product Selection
Select your desired products and add them to your shopping cart.

Step 2: Shopping Cart Review
Review the items in your shopping cart. You can modify quantities or remove items at this stage.

Step 3: Customer Information
Enter your delivery address and contact information. You can complete your order as a guest or create a customer account.

Step 4: Shipping Method
Select your preferred shipping method. Shipping costs will be clearly displayed.

Step 5: Payment Method
Choose your payment method. Available payment options will be displayed.

Step 6: Order Review
Review your complete order including:

Selected products and quantities
Total price including VAT
Shipping costs
Delivery address
Payment method

Step 7: Order Submission
By clicking the order button (e.g., “Buy Now”, “Place Order”, “Complete Purchase”), you submit a binding offer to purchase the goods in your shopping cart.

2.3 Order Confirmation

Immediately after submitting your order, you will receive an automatic email confirming receipt of your order. This confirmation email does not yet constitute acceptance of your offer.

2.4 Contract Formation

The contract is concluded when we:

Send you an acceptance email confirming dispatch or shipment of your order, OR
Request payment for your order, OR
Deliver the goods to you

Whichever occurs first constitutes our acceptance of your offer and the formation of a binding contract.

2.5 Order Processing Time

We typically process orders within:

Standard items: 2-3 business days
Custom sizing (±5 cm adjustment): 3-5 business days
Custom orders: 3-5 business days or as individually agreed

2.6 Contract Storage

We store the complete contract text (your order details and these Terms and Conditions) in our system.

Access to Your Order:

You can access your order history and details through your customer account (if registered)
We will send you a copy of your order confirmation via email
You can request a copy of the contract at any time by contacting us

Accessibility of Terms and Conditions:

These Terms and Conditions are available on our website at all times
You can download and print them before placing your order
A link to the current Terms and Conditions is included in your order confirmation email

Please Note: We store the current version of our Terms and Conditions applicable at the time of your order. We do not guarantee availability of previous versions through the customer account.

2.7 Input Errors

Before submitting your order, you can review all entered information and correct any input errors using your browser’s standard functions (e.g., back button, editing fields). The shopping cart and checkout process clearly display all products, quantities, prices, and your customer information for review and correction before final submission.

3. Right of Withdrawal for Consumers

3.1 Application

This right of withdrawal applies only to consumers (natural persons who enter into legal transactions for purposes predominantly outside their trade, business, or profession).

Business customers do not have a right of withdrawal.

3.2 Withdrawal Period

Consumers have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period expires 14 days from the day on which you or a third party designated by you (other than the carrier) takes physical possession of the goods.

For multiple items in one order delivered together: The 14-day period begins when you receive all items from the single order.

3.3 Complete Withdrawal Instructions

For complete and detailed information about your right of withdrawal, including:

How to exercise your right
Return procedures
Refund timeline and method
Return shipping costs
Sample withdrawal form

Please see our separate page:
Refund and Returns Policy

The information provided there forms an integral part of these Terms and Conditions.

3.4 Exclusions from Right of Withdrawal

The right of withdrawal does not apply to contracts for:

Goods that have been customized according to customer specifications or clearly personalized (custom-made jewelry with specific engravings, special stone selections beyond our standard offerings, etc.)
Sealed goods that are not suitable for return due to health protection or hygiene reasons if they were unsealed after delivery (e.g., earrings with broken hygiene seals and visible signs of wear)

Note: All standard items from our regular collection are subject to the 14-day right of withdrawal.

4. Prices and Payment

4.1 Prices

All prices stated on our website are:

Total prices including the applicable statutory value-added tax (VAT)
Stated in Euros (EUR)
Valid at the time of your order

Additional costs such as shipping fees are clearly indicated separately and are not included in the product price.

4.2 Shipping Costs

Shipping costs depend on:

Order value
Delivery destination

Free Shipping:

Within Germany: For orders of €50 or more
Below €50 within Germany: Shipping costs apply

EU Countries:

Different shipping costs and free shipping thresholds may apply
Costs are clearly displayed during checkout

Detailed information: Please see our Shipping & Delivery page for complete shipping cost information.

4.3 No Minimum Order Value or Quantity

We do not require:

Minimum order value
Minimum order quantity

You can order any amount from a single item upward.

4.4 Payment Methods

We accept the following payment methods:

4.4.1 Klarna/Sofort (Instant Bank Transfer)

Provider: Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden

Payment is processed immediately via your online banking. You will be redirected to Klarna’s secure payment page to complete the transaction. Payment is executed when you complete your order.

4.4.2 Credit Card

Accepted cards: Visa, Mastercard, American Express (and other major cards as displayed)

Your credit card will be charged when you complete your order (at the conclusion of the order process).

Your payment details are processed securely through our payment service provider. We do not store your complete credit card information.

4.4.3 SEPA Direct Debit

By selecting this payment method, you authorize us to collect the purchase amount from your bank account via SEPA direct debit.

Collection timing: The amount will be debited from your account before shipping the goods.

You will receive advance notification (pre-notification) of the debit date. By completing your order with this payment method, you grant us a SEPA direct debit mandate.

4.4.4 PayPal

Provider: PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg

Payment is processed through your PayPal account. The payment transaction is executed when you complete your order (at the conclusion of the order process).

You must have an existing PayPal account to use this payment method.

4.5 Payment Conditions

Payment is due immediately upon conclusion of the contract unless otherwise agreed.

4.6 Default of Payment

If you are in default of payment, we reserve the right to charge:

Statutory default interest
A reminder fee of €1.50 per reminder (to cover administrative costs)
Any additional costs incurred in pursuing payment

5. Shipping and Delivery

5.1 Delivery Area

We deliver to:

Germany (all regions)
European Union countries (all EU member states)

5.2 Shipping Carriers

We ship via:

DHL
DPD
Deutsche Post

The specific carrier is chosen based on your location and order characteristics to ensure optimal delivery.

5.3 Delivery Times

Processing Time:

Standard items: 1-3 business days after payment receipt
Custom sizing: 3-5 business days after payment receipt

Shipping Time:

Within Germany: 2-4 business days
EU countries: 5-10 business days

Total Delivery Time: Processing time + Shipping time

Please Note: These are estimated timeframes. Actual delivery times may vary due to:

High order volume
Public holidays
Customs clearance (for non-German EU deliveries)
Weather conditions or other unforeseen circumstances

5.4 Tracking

After your order ships, you will receive:

Email notification with tracking number
Link to track your shipment online

You can monitor your shipment status at any time using the provided tracking information.

5.5 Delivery to Packstations

Yes, we deliver to DHL Packstations.

When placing your order, please:

Enter your Packstation address
Include your PostNumber (Postnummer)
Ensure the selected items fit within Packstation size limits

5.6 Delivery Method

All goods from a single order are shipped together in one delivery whenever possible.

5.7 Stock Availability

All items offered in our shop are typically ready for immediate shipment. If an item is exceptionally not available, we will inform you immediately and offer alternative solutions (substitute product, waiting for restocking, or order cancellation with full refund).

5.8 Partial Deliveries

We do not generally make partial deliveries. All items in your order will be shipped together.

5.9 Inspection of Delivery

Please inspect your shipment upon receipt:

Check for external damage to the packaging
Report any transport damage to the carrier immediately
Inform us of any damage as soon as possible

This helps us process warranty claims with the shipping carrier.

6. Retention of Title

6.1 Title Reservation

The delivered goods remain our property until full payment of the purchase price has been received.

6.2 Scope

For consumers: Retention of title applies only until payment of the purchase price for the delivered goods.

For business customers: Retention of title applies until all claims arising from an ongoing business relationship have been settled.

6.3 Rights During Retention Period

During the retention period:

You may use the goods in the ordinary course of business
You may not pledge the goods or transfer them as security
If third parties access the goods (e.g., seizure), you must inform us immediately

7. Warranty and Liability

7.1 Statutory Warranty Rights

For Consumers:
The statutory warranty provisions apply in full. You have the right to:

Subsequent performance (repair or replacement)
Price reduction
Withdrawal from contract
Damages (under the conditions set forth in law)

The limitation period for warranty claims is 24 months from delivery of the goods.

For Business Customers:
Statutory warranty provisions apply. However, we can agree to limit the warranty period to one year from delivery for used goods, subject to the legal requirements.

7.2 Notice of Defects

Please notify us of any defects promptly:

Consumers: As soon as you discover the defect
Business customers: Within the statutory inspection and notification periods

7.3 Warranty Exclusions

Warranty claims are excluded if the defect results from:

Improper use or maintenance
Normal wear and tear
External influences (e.g., chemical exposure, impact damage)
Unauthorized modifications or repairs

7.4 Natural Stone Variations

Important Notice Regarding Gemstone Jewelry:

Our jewelry is crafted from natural gemstones. As products of nature, the following characteristics are normal and not defects:

Color variations: Natural stones vary in color intensity and pattern compared to product images
Inclusions: Small natural inclusions, cloudiness, or internal characteristics
Size variations: Slight variations in stone size within handcrafted pieces
Pattern differences: Unique veining, banding, or patterns in each stone

These natural variations make each piece unique and are characteristic of authentic natural gemstone jewelry.

Wood Products: Not applicable (we do not sell wood products)

7.5 Liability Limitations

For Consumers:
We are liable without limitation for:

Damages arising from injury to life, body, or health
Damages caused by intentional or grossly negligent breach of duty by us or our legal representatives or vicarious agents
Damages covered by mandatory statutory liability (e.g., Product Liability Act)

For damages resulting from slight negligence, we are only liable if we breach a material contractual obligation (cardinal duty). In such cases, liability is limited to foreseeable, typically occurring damages.

For Business Customers:
The above limitations apply accordingly. Additional contractual limitations may be agreed upon within the scope permitted by law.

7.6 Transport Damage Cooperation

We kindly ask for your cooperation:

If goods are delivered with obvious transport damage, please:

Inform the delivery driver immediately
Note the damage on the delivery receipt
Take photographs of the damage
Contact us within 24 hours

This cooperation helps us pursue claims against the carrier. However, your statutory warranty rights are not dependent on this cooperation.

8. Special Conditions for Custom Orders

8.1 Custom Length Adjustments

We offer free custom length adjustments of ±5 cm for necklaces and bracelets at no additional charge.

Processing time: 3-5 business days
How to request: Note your desired length in the order comments or contact us before ordering

8.2 Larger Custom Adjustments

For length adjustments exceeding ±5 cm:

Please contact us before ordering
We will provide a custom quote
Additional fees may apply depending on materials required

8.3 Fully Custom Orders

For completely custom jewelry designs:

Individual consultation required
Custom pricing based on materials and complexity
Processing time: As individually agreed (typically 5-10 business days)
Right of withdrawal may not apply to goods manufactured specifically to your specifications

8.4 Color Representations

Please be aware:

Product images on our website may not perfectly reproduce the actual colors of gemstones due to:

Monitor settings and calibration
Lighting conditions in photography
Natural variations in gemstone colors

This is not a defect. We strive for accurate representation, but the natural beauty and uniqueness of gemstones means each piece may vary slightly from images.

9. Data Protection

The processing of your personal data is subject to the applicable data protection regulations, particularly the General Data Protection Regulation (GDPR).

For complete information about:

What data we collect
How we use your data
Your data protection rights
Our security measures

Please see our separate page:
Privacy Policy

By placing an order, you acknowledge that you have read and understood our Privacy Policy.

10. Alternative Dispute Resolution

10.1 EU Online Dispute Resolution Platform

The European Commission provides a platform for online dispute resolution (ODR):
https://ec.europa.eu/consumers/odr/

Our email address: info@am-gemstone.com

Consumers may use this platform to resolve disputes.

10.2 Consumer Arbitration Proceedings

Obligation to Participate:
We are not obligated to participate in dispute resolution proceedings before a consumer arbitration board.

Willingness to Participate:
We are willing to participate in dispute resolution proceedings before a consumer arbitration board.

Responsible Consumer Arbitration Board:

Universalschlichtungsstelle des Bundes
Zentrum für Schlichtung e.V.
Straßburger Straße 8
77694 Kehl am Rhein
Germany

Website: https://www.verbraucher-schlichter.de

10.3 Information After Dispute Arises

In the event of a dispute, we will provide you with this information again in text form (e.g., by email).

11. Final Provisions

11.1 Applicable Law

For Consumers:
The law of the Federal Republic of Germany applies to all legal relationships between you and us, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

Your mandatory consumer protection rights under the law of the country in which you reside remain unaffected.

For Business Customers:
The law of the Federal Republic of Germany applies exclusively, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

11.2 Place of Jurisdiction

For Business Customers:
If you are a merchant, legal entity under public law, or special fund under public law, the exclusive place of jurisdiction for all disputes arising from this contract is our registered office in Bad Homburg, Germany.

For Consumers:
The statutory places of jurisdiction apply.

11.3 Severability Clause

Should individual provisions of these Terms and Conditions be or become invalid or unenforceable in whole or in part, this shall not affect the validity of the remaining provisions.

The invalid or unenforceable provision shall be replaced by a valid and enforceable provision that comes closest to the economic purpose of the invalid or unenforceable provision. The same applies to any gaps in the contract.

11.4 Contract Language

The contract language is:

German (Deutsch)
English

You may conduct the entire ordering process and communicate with us in either language.

11.5 Out-of-Court Settlements

We endeavor to resolve any disputes amicably. Please contact us directly if you have any concerns or complaints:

Email: info@am-gemstone.com
Phone: +49 160 5727375
Hours: Monday-Friday, 9:00-17:00 CET

11.6 Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions for future transactions. We will notify existing customers of any changes. Changes do not affect contracts already concluded.

11.7 No Assignment

You may not assign your rights or obligations under the contract without our prior written consent.

Additional Information

Customer Service

For questions about:

Products
Orders
Returns
Technical support
General inquiries

Contact us:
Email: info@am-gemstone.com
Phone: +49 160 5727375
Hours: Monday-Friday, 9:00-17:00 CET

We aim to respond to all inquiries within 1-2 business days.

Product Safety

Important Safety Information:

⚠️ Not suitable for children under 14 years
Small parts may present a choking hazard.

All products are designed for decorative wear only and comply with applicable EU and German safety regulations.

Care Instructions

Standard care instructions are included with all orders. General guidelines:

Avoid contact with water, perfumes, and chemicals
Store in a dry place when not in use
Clean gently with a soft cloth
Store pearls separately to prevent scratching

Detailed care instructions are provided with your order and on our website.

Crafting Environment

Our jewelry is crafted in:

A clean, smoke-free environment
A pet-friendly workspace (a dog may be present)

If you have allergies or concerns, please contact us before ordering.

Sustainability

We are committed to sustainable practices:

Eco-friendly gift packaging included with all orders
Responsible sourcing of natural gemstones
Minimal waste production through careful craftsmanship
Recyclable packaging materials

Contact Information