Refund and Returns Policy

Last Updated: January 05, 2026

Right of Withdrawal for Consumers
Withdrawal Period
How to Exercise Your Right of Withdrawal
Return Shipping
Consequences of Withdrawal
Exclusions and Special Conditions
Sample Withdrawal Form
Contact Information

1. Right of Withdrawal for Consumers {#right-of-withdrawal}

Important Notice: This right of withdrawal applies only to consumers. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession.

If you are an entrepreneur (business customer), the right of withdrawal does not apply to your orders.

1.1 Who Has the Right of Withdrawal?

You have the right to withdraw from this contract within 14 days without giving any reason, provided you are a consumer as defined above.

1.2 What is the Withdrawal Period?

The withdrawal period is 14 days from the day on which you or a third party named by you (other than the carrier) takes physical possession of the goods.

Important: If your order consists of multiple items delivered together in one shipment, the 14-day period begins when you or your designated recipient receives the last item.

2. Withdrawal Period {#withdrawal-period}

2.1 When Does the Period Begin?

The 14-day withdrawal period begins:

For physical goods: On the day you or a third party designated by you (other than the carrier) takes physical possession of the goods
For multiple items in one order delivered together: On the day you receive all items from the single order

2.2 How to Calculate the Deadline

To meet the withdrawal deadline, it is sufficient that you send your communication concerning your exercise of the right of withdrawal before the withdrawal period expires.

Example: If you receive your jewelry on Monday, January 15, you have until Monday, January 29 (14 days later) to notify us of your withdrawal.

3. How to Exercise Your Right of Withdrawal {#how-to-exercise}

3.1 Methods of Notification

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement. You can use any of the following methods:

By Post:
Vladimir Malikov
am Weidenring 29
61352 Bad Homburg
Germany

By Email:
info@am-gemstone.com

By Phone:
+49 160 5727375

You can also use our Contact page to send us your withdrawal notification.

3.2 What to Include in Your Notification

Your withdrawal notification should include:

Your name and address
Your order number (if available)
A clear statement that you wish to withdraw from the contract
The date of your notification

3.3 Using the Sample Withdrawal Form

You may use the sample withdrawal form provided in this policy, but it is not obligatory. You are free to communicate your withdrawal in any clear manner.

3.4 Confirmation of Receipt

We will send you an acknowledgment of receipt of your withdrawal notification promptly via email.

4. Return Shipping {#return-shipping}

4.1 Your Responsibility

If you withdraw from this contract, you must return the goods to us promptly and in any event no later than 14 days from the day on which you communicate your withdrawal to us.

The deadline is met if you send back the goods before the 14-day period expires.

4.2 Return Address

Please send your returns to:

Vladimir Malikov
am Weidenring 29
61352 Bad Homburg
Germany

4.3 Return Shipping Costs

You bear the direct costs of returning the goods.

We do not provide prepaid return labels. You are responsible for choosing a shipping method and paying for the return shipment.

Important Notes:

We recommend using a trackable shipping method and purchasing shipping insurance for valuable items
We are not responsible for items lost or damaged during return shipping
Retain your shipping receipt as proof of return

4.4 Estimated Return Costs

As our jewelry items can be returned by standard postal service, the return shipping costs typically range from:

Within Germany: €4-€7 (depending on service and insurance chosen)
From EU countries: €8-€15 (depending on country and service chosen)

These are estimates only. Actual costs depend on your chosen shipping method and location.

5. Consequences of Withdrawal {#consequences}

5.1 Refund Obligations

If you withdraw from this contract, we shall reimburse you for all payments received from you, including the original delivery costs (with the exception of the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

5.2 Refund Timeline

We will make the reimbursement without undue delay and no later than 14 days from the day on which we receive:

Notification of your decision to withdraw from this contract, OR
The returned goods (if earlier)

5.3 Method of Refund

We will carry out the refund using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement.

Payment Method Examples:

If you paid by credit card, we will refund to the same credit card
If you paid via PayPal, we will refund to your PayPal account
If you paid by bank transfer, we will refund to your bank account

5.4 When Can We Withhold the Refund?

We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earliest.

5.5 Return Shipping Costs

You will bear the direct cost of returning the goods.

The original delivery costs paid by you will be refunded (except for any additional costs if you chose expedited or special shipping instead of our standard shipping option).

6. Exclusions and Special Conditions {#exclusions}

6.1 Value Diminution

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

What This Means:

✅ Allowed: You may examine the jewelry as you would in a physical store – try it on, inspect the stones, check the clasp, assess the quality

❌ Not Allowed: Wearing the jewelry for extended periods, exposing it to perfume/chemicals, removing tags, or causing wear and tear

Important: If the goods are returned in a condition that shows more than necessary handling (e.g., signs of wear, damaged packaging, missing components), we may deduct an appropriate amount from your refund to compensate for the diminished value.

6.2 Condition of Returned Items

To ensure a full refund, please return items:

In original, undamaged packaging
With all tags and labels attached
In unworn, unused condition
With all included components (certificate of authenticity, care instructions, gift packaging if applicable)

6.3 Hygiene Considerations

For hygiene reasons, earrings that have been worn (even briefly) may be subject to a restocking fee or may not be eligible for return if the hygiene seal has been broken or if there are visible signs of use.

6.4 Non-Returnable Items (Exceptions)

While we accept most returns within the 14-day period, certain items may be excluded from the right of withdrawal under consumer protection law:

Custom-made or personalized jewelry (if explicitly customized to your specifications beyond our standard ±5cm adjustments)
Sealed goods that were unsealed after delivery and are not suitable for return due to health protection or hygiene reasons (if applicable)

Note: All standard items from our regular collection are returnable within the 14-day period.

7. Sample Withdrawal Form {#sample-form}

You may use this form if you wish to withdraw from the contract, but it is not mandatory. You can also send us a simple email or letter with the same information.

WITHDRAWAL FORM

To:
Vladimir Malikov
am Weidenring 29
61352 Bad Homburg
Germany
Email: info@am-gemstone.com

I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods ()/for the provision of the following service (*):

Ordered on: _________________________________ (*)

Received on: _________________________________ (*)

Order number: _________________________________

Product(s): _________________________________

Name of consumer(s): _________________________________

Address of consumer(s): _________________________________

Signature of consumer(s): _________________________________ (only if this form is notified on paper)

Date: _________________________________

(*) Delete as appropriate

8. Contact Information {#contact}

8.1 Questions About Returns

If you have any questions about our returns policy or need assistance with a return, please contact us:

Email: info@am-gemstone.com
Phone: +49 160 5727375
Hours: Monday-Friday, 9:00-17:00 CET

Postal Address:
Vladimir Malikov
am Weidenring 29
61352 Bad Homburg
Germany

8.2 Tracking Your Return

Once we receive your returned item, we will:

Inspect the item within 2-3 business days
Send you an email confirmation of receipt
Process your refund according to the timeline specified in Section 5.2

8.3 Refund Inquiries

If you have not received your refund within the specified timeframe:

Check with your bank or payment provider – processing times may vary
Contact us with your order number and return tracking information
We will investigate and respond within 2-3 business days

Additional Information

Quality Issues and Defective Items

This Returns Policy covers your statutory right of withdrawal as a consumer. It is separate from your rights regarding defective or damaged goods.

If you receive a defective or damaged item:

This is covered under our warranty obligations, not the withdrawal right
Please contact us immediately with photos of the damage
We will arrange for replacement or repair at no cost to you
Return shipping costs for defective items will be covered by us

See our Terms and Conditions for full information about warranty and defects.

Processing Time for Returns

Inspection: 2-3 business days after receipt
Refund processing: Within 14 days of receiving your return or withdrawal notification
Bank processing time: Additional 3-5 business days (varies by bank/payment provider)

Your Statutory Rights

This Returns Policy does not affect your statutory consumer rights under applicable law. Nothing in this policy limits your rights under consumer protection legislation.

For EU Consumers:
Your rights under the EU Consumer Rights Directive (2011/83/EU) remain fully applicable.

For German Consumers:
Your rights under the German Civil Code (BGB) §§ 312g, 355-359 remain fully applicable.

Changes to This Policy

We reserve the right to update this Returns Policy to reflect changes in our practices or legal requirements. The current version is always available on our website.

Any changes will not affect returns initiated before the policy change.

Dispute Resolution

Online Dispute Resolution Platform

The European Commission provides a platform for online dispute resolution (ODR):
https://ec.europa.eu/consumers/odr/

Our email address: info@am-gemstone.com

Consumer Arbitration

We are willing to participate in dispute resolution proceedings before the Universalschlichtungsstelle des Bundes (Universal Arbitration Board of the Federation).

Contact:
Zentrum für Schlichtung e.V.
Straßburger Straße 8
77694 Kehl am Rhein
Germany
Website: https://www.verbraucher-schlichter.de

We are not obligated to participate but are willing to do so.

Summary of Key Points

Aspect	Details
Withdrawal Period	14 days from receipt of goods
Who Can Withdraw	Consumers only (not businesses)
How to Withdraw	Email, phone, or post – clear statement required
Return Deadline	14 days from notification of withdrawal
Return Costs	Borne by customer (estimated €4-€15 depending on location)
Refund Timeline	Within 14 days of receiving return/notification
Refund Method	Same payment method used for purchase
Item Condition	Must be returned in original condition with minimal handling
Return Address	Vladimir Malikov, am Weidenring 29, 61352 Bad Homburg, Germany

Related Policies

For complete information about your rights and our obligations, please also review:

Terms & Conditions – Full contract terms
Shipping & Delivery – Delivery information and times
Privacy Policy – How we protect your data
Payment Methods – Available payment options
Impressum – Legal business information

Questions?

Visit our Contact page or check our FAQ page for more information.