Refund and Returns Policy

Last Updated: February 22, 2026

Right of Withdrawal for Consumers
Withdrawal Period
How to Exercise Your Right of Withdrawal
Return Shipping
Consequences of Withdrawal
Exclusions and Special Conditions
Sample Withdrawal Form
Contact Information

1. Right of Withdrawal for Consumers {#right-of-withdrawal}

Important Notice: This right of withdrawal applies only to consumers. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession.

If you are an entrepreneur (business customer), the right of withdrawal does not apply to your orders.

1.1 Who Has the Right of Withdrawal?

You have the right to withdraw from this contract within 14 days without giving any reason, provided you are a consumer as defined above.

2. Withdrawal Period {#withdrawal-period}

The withdrawal period is 14 days from the day on which you or a third party named by you (other than the carrier) takes physical possession of the goods.

Important: If your order consists of multiple items delivered together in one shipment, the 14-day period begins when you or your designated recipient receives the last item.

2.1 How to Calculate the Deadline

To meet the withdrawal deadline, it is sufficient that you send your communication concerning your exercise of the right of withdrawal before the withdrawal period expires.

Example: If you receive your jewelry on Monday, January 15, you have until Monday, January 29 (14 days later) to notify us of your withdrawal.

3. How to Exercise Your Right of Withdrawal {#how-to-exercise}

3.1 Methods of Notification

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement. You can use any of the following methods:

By Post:
Vladimir Malikov
am Weidenring 29
61352 Bad Homburg
Germany

By Email:
info@am-gemstone.com

By Phone:
+49 160 5727375

You can also use our Contact page to send us your withdrawal notification.

3.2 What to Include in Your Notification

Your withdrawal notification should include:

Your name and address
Your order number (if available)
A clear statement that you wish to withdraw from the contract
The date of your notification

3.3 Using the Sample Withdrawal Form

You may use the sample withdrawal form provided in this policy, but it is not obligatory. You are free to communicate your withdrawal in any clear manner.

3.4 Confirmation of Receipt

We will send you an acknowledgment of receipt of your withdrawal notification promptly via email.

4. Return Shipping {#return-shipping}

4.1 Your Responsibility

If you withdraw from this contract, you must return the goods to us promptly and in any event no later than 14 days from the day on which you communicate your withdrawal to us.

The deadline is met if you send back the goods before the 14-day period expires.

4.2 Return Address

Please send your returns to:

Vladimir Malikov
am Weidenring 29
61352 Bad Homburg
Germany

4.3 Return Shipping Costs

You bear the direct costs of returning the goods.

We do not provide prepaid return labels. You are responsible for choosing a shipping method and paying for the return shipment.

Standard return costs must be borne by the customer
The original delivery costs will be refunded (except additional costs from choosing a more expensive delivery option)

Important Notes:

We recommend using a trackable shipping method and purchasing shipping insurance for valuable items
The risk of return shipment remains with the customer until the goods are received by us.
Retain your shipping receipt as proof of return

4.4 Estimated Return Costs

Return shipping costs depend on your location and the shipping provider you choose.

As our jewelry items can be returned using standard postal services, return shipping costs are generally comparable to standard insured postal rates in your country.

Please contact your local postal service for current pricing information.

5. Consequences of Withdrawal {#consequences}

5.1 Refund Obligations

If you withdraw from this contract, we shall reimburse you for all payments received from you, including the original delivery costs (with the exception of the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

5.2 Refund Timeline

We will make the reimbursement without undue delay and no later than 14 days from the day on which we receive notification of your decision to withdraw from this contract. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is earlier. The refund will be made using the same means of payment as used for the initial transaction, and you will not incur any fees as a result of such reimbursement.

5.3 Method of Refund

Payment Method Examples:

If you paid by credit card, we will refund to the same credit card
If you paid via PayPal, we will refund to your PayPal account
If you paid by bank transfer, we will refund to your bank account

6. Exclusions and Special Conditions {#exclusions}

6.1 Value Diminution

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

What This Means:

✅ Allowed: You may examine the jewelry as you would in a physical store – try it on, inspect the stones, check the clasp, assess the quality

❌ Not Allowed: Wearing the jewelry for extended periods, exposing it to perfume/chemicals, removing tags, or causing wear and tear

Custom-made or personalized jewelry that has been manufactured according to the consumer’s individual specifications may be excluded from the right of withdrawal in accordance with applicable consumer protection law.

Important: If the goods are returned in a condition that shows more than necessary handling (e.g., signs of wear, damaged packaging, missing components), we may deduct an appropriate amount from your refund to compensate for the diminished value.

6.2 Condition of Returned Items

To ensure a full refund, please return items:

In original, undamaged packaging
With all tags and labels attached
In unworn, unused condition
With all included components (certificate of authenticity, care instructions, gift packaging if applicable)

6.3 Hygiene Considerations

For hygiene reasons, earrings that have been unsealed after delivery are excluded from the right of withdrawal if they are not suitable for return due to health protection or hygiene reasons.

For hygiene reasons, earrings should only be tried on for inspection purposes. If returned with signs of wear beyond what is necessary to assess their nature and characteristics, a deduction may be made to reflect the diminished value.

6.4 Non-Returnable Items (Exceptions)

While we accept most returns within the 14-day period, certain items may be excluded from the right of withdrawal under consumer protection law:

Custom-made or personalized jewelry (if explicitly customized to your specifications beyond our standard ±5cm adjustments)
Sealed goods that were unsealed after delivery and are not suitable for return due to health protection or hygiene reasons (if applicable)

Note: All standard items from our regular collection are returnable within the 14-day period.

7. Sample Withdrawal Form {#sample-form}

You may use this form if you wish to withdraw from the contract, but it is not mandatory. You can also send us a simple email or letter with the same information.

WITHDRAWAL FORM

To:
Vladimir Malikov
am Weidenring 29
61352 Bad Homburg
Germany
Email: info@am-gemstone.com

I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods ()/for the provision of the following service (*):

Ordered on: _________________________________ (*)

Received on: _________________________________ (*)

Order number: _________________________________

Product(s): _________________________________

Name of consumer(s): _________________________________

Address of consumer(s): _________________________________

Signature of consumer(s): _________________________________ (only if this form is notified on paper)

Date: _________________________________

(*) Delete as appropriate

8. Contact Information {#contact}

8.1 Questions About Returns

If you have any questions about our returns policy or need assistance with a return, please contact us:

Email: info@am-gemstone.com
Phone: +49 160 5727375
Hours: Monday-Friday, 9:00-17:00 CET

Postal Address:
Vladimir Malikov
am Weidenring 29
61352 Bad Homburg
Germany

8.2 Tracking Your Return

Once we receive your returned item, we will:

Inspect the item within 2-3 business days
Send you an email confirmation of receipt
Process your refund according to the timeline specified in Section 5.2

8.3 Refund Inquiries

If you have not received your refund within the specified timeframe:

Check with your bank or payment provider – processing times may vary
Contact us with your order number and return tracking information
We will investigate and respond within 2-3 business days

Additional Information

Quality Issues and Defective Items

This Returns Policy covers your statutory right of withdrawal as a consumer. It is separate from your rights regarding defective or damaged goods.

If you receive a defective or damaged item:

This is covered under our warranty obligations, not the withdrawal right
Please contact us immediately with photos of the damage
We will arrange for replacement or repair at no cost to you
Return shipping costs for defective items will be covered by us

See our Terms and Conditions for full information about warranty and defects.

Processing Time for Returns

Inspection: 2-3 business days after receipt
Refund processing: Within 14 days of receiving your return or withdrawal notification
Bank processing time: Additional 3-5 business days (varies by bank/payment provider)

Your Statutory Rights

This Returns Policy does not affect your statutory consumer rights under applicable law. Nothing in this policy limits your rights under consumer protection legislation.

For EU Consumers:
Your rights under the EU Consumer Rights Directive (2011/83/EU) remain fully applicable.

For German Consumers:
Your rights under the German Civil Code (BGB) §§ 312g, 355-359 remain fully applicable.

Changes to This Policy

We reserve the right to update this Returns Policy to reflect changes in our practices or legal requirements. The current version is always available on our website.

Any changes will not affect returns initiated before the policy change.

Dispute Resolution

Online Dispute Resolution Platform

The European Commission provides a platform for online dispute resolution (ODR):
https://ec.europa.eu/consumers/odr/

Our email address: info@am-gemstone.com

Consumer Arbitration

We are willing to participate in dispute resolution proceedings before the Universalschlichtungsstelle des Bundes (Universal Arbitration Board of the Federation).

Contact:
Zentrum für Schlichtung e.V.
Straßburger Straße 8
77694 Kehl am Rhein
Germany
Website: https://www.verbraucher-schlichter.de

We are not obligated to participate but are willing to do so.

Summary of Key Points

Aspect	Details
Withdrawal Period	14 days from receipt of goods
Who Can Withdraw	Consumers only (not businesses)
How to Withdraw	Email, phone, or post – clear statement required
Return Deadline	14 days from notification of withdrawal
Return Costs	Borne by customer (cost depends on location and shipping provider)
Refund Timeline	Within 14 days of receiving withdrawal notification (subject to return of goods or proof of return)
Refund Method	Same payment method used for purchase
Item Condition	Returned in original condition with only necessary handling
Return Address	Vladimir Malikov am Weidenring 29 61352 Bad Homburg Germany

Related Policies

For complete information about your rights and our obligations, please also review:

Terms & Conditions – Full contract terms
Shipping & Delivery – Delivery information and times
Privacy Policy – How we protect your data
Payment Methods – Available payment options
Impressum – Legal business information

Questions?

Visit our Contact page or check our FAQ page for more information.