Shipping & Delivery

Fast, Secure, and Eco-Friendly Delivery of Your Handcrafted Jewelry

📦 Delivery Overview

We ship your handcrafted gemstone jewelry quickly and securely to Germany and all EU countries. Every order is carefully packaged in eco-friendly materials to ensure your jewelry arrives in perfect condition.

🌍 Delivery Areas

We Ship To:

✓ Germany – All regions
✓ European Union – All EU member states

💰 Shipping Costs

Germany 🇩🇪

EU Countries 🇪🇺

Note: All prices include VAT (Value Added Tax).

⏱️ Delivery Times

Processing Time

We handcraft each piece with care:

Processing begins after payment confirmation.

Shipping Time

Once your order ships, delivery takes:

Total Delivery Time

Total Time = Processing Time + Shipping Time

Example for Germany:

• Standard item: 1-3 days processing + 2-4 days shipping = 3-7 business days total
• Custom length: 3-5 days processing + 2-4 days shipping = 5-9 business days total

🚚 Shipping Carriers

We work with trusted shipping partners:

• DHL 📮
• DPD 📦
• Deutsche Post 📬

The carrier is automatically selected based on your location and order to ensure the best service.

📍 Delivery to Packstations

Yes, we deliver to DHL Packstations! 🎯

When ordering, please provide:

• Your Packstation number and address
• Your PostNumber (Postnummer)

Example address format:

[Your Name]
Packstation [Number]
PostNummer: [Your PostNumber]
[Postal Code] [City]

📦 What to Expect

1. Order Confirmation

Immediately after placing your order, you’ll receive an order confirmation email with your order details.

2. Processing Notification

We’ll send you an update when we begin crafting or preparing your jewelry.

3. Shipping Notification

Once your order ships, you’ll receive:

• ✉️ Shipping confirmation email
• 🔍 Tracking number
• 🔗 Link to track your package online

4. Delivery

Your jewelry arrives safely at your doorstep or Packstation!

📱 Track Your Order

After shipping, you can track your package 24/7:

1. Check your shipping confirmation email
2. Click the tracking link, OR
3. Visit our Order Tracking page and enter your tracking number

Need help tracking? Contact us at info@am-gemstone.com

📦 Packaging

Eco-Friendly & Beautiful

Every order includes:

• 🎁 Complimentary gift packaging – Perfect for gifts or personal enjoyment
• ♻️ Eco-friendly materials – Recyclable and sustainable
• 🛡️ Protective packaging – Ensures safe delivery
• 💎 Care instructions – Keep your jewelry beautiful for years

Sustainability Commitment

We care about our planet:

• Recyclable packaging materials
• Minimal plastic use
• Responsible disposal guidelines included

⚠️ Important Delivery Information

Please Note:

Delivery times are estimates. Actual delivery may vary due to:

• High order volume (especially during holidays)
• Public holidays and weekends
• Weather conditions
• Customs clearance (for some EU countries)
• Other unforeseen circumstances

Holiday Delays: During peak seasons (Christmas, Valentine’s Day, Mother’s Day), please allow extra time for delivery.

What Happens at Delivery?

Please inspect your package upon receipt:

• ✅ Check the package for visible external damage
• ✅ Note any damage on the delivery receipt (if driver is present)
• ✅ Take photos of any damage
• ✅ Contact us immediately if you notice any issues

Why this matters: This helps us file claims with the shipping carrier and ensures quick resolution for you.

Your rights are protected: Even if you don’t report damage immediately, your statutory warranty rights remain fully intact.

🌟 Special Services

Custom Length Adjustments

Need a different length? We offer:

• Free adjustments: ±5 cm at no extra charge
• Processing time: 3-5 business days
• How to request: Add a note during checkout or email us

For larger adjustments: Contact us before ordering for a custom quote.

Rush Orders

Need your jewelry urgently?

• 📧 Email us: info@am-gemstone.com
• 📞 Call us: +49 160 5727375

We’ll do our best to accommodate rush requests when possible (additional fees may apply).

🛡️ Safe & Secure Delivery

Our Commitment:

• ✅ Fully insured shipments
• ✅ Secure packaging to prevent damage
• ✅ Professional carriers with proven track records
• ✅ Tracking included on all orders
• ✅ Direct support if any issues arise

Lost or Damaged Packages

Rare, but if it happens:

1. Contact us immediately: info@am-gemstone.com
2. We’ll investigate with the carrier
3. We’ll resolve the issue quickly (replacement or refund)

You’re protected: We bear the shipping risk until delivery.

❓ Frequently Asked Questions

Can I change my delivery address after ordering?

Contact us as soon as possible. If we haven’t shipped yet, we can update the address. Once shipped, address changes depend on the carrier’s policies.

Do you ship to PO Boxes?

Yes, we ship to PO Boxes and Packstations in Germany.

What if I’m not home when delivery is attempted?

The carrier will:

• Leave a notification card
• Attempt redelivery (depending on carrier policy)
• Hold the package at a pickup location

Check your tracking information for details.

Can I pick up my order locally?

Currently, we only offer shipping (no local pickup). All orders are shipped from our studio in Bad Homburg.

Do you ship internationally outside the EU?

Currently, we only ship within Germany and the EU. For international inquiries, please contact us.

What about customs fees?

• Within EU: No customs fees – free movement of goods
• Germany: No additional fees

Can I request specific delivery dates?

We cannot guarantee specific delivery dates, but we can note your preferred timeframe. Contact us when ordering, and we’ll do our best to accommodate.

Do you offer express shipping?

Standard shipping is our current option. For urgent orders, contact us directly – we may be able to expedite processing.

📞 Need Help?

Contact Our Team

Email: info@am-gemstone.com
Phone: +49 160 5727375

Business Hours:
Monday – Friday: 9:00 – 17:00 CET
Saturday – Sunday: Closed

Response Time: We aim to respond to all inquiries within 1-2 business days.

Visit our Contact page or check our FAQ page for more information.

🔄 Returns & Exchanges

Changed your mind? No problem!

Consumers have a 14-day right of withdrawal from receipt of goods.

For complete information about returns, refunds, and exchanges:

👉 See our Refund & Returns Policy

Quick Return Info:

• ✅ 14 days to return (for consumers)
• ✅ Items must be in original condition
• ⚠️ Customer pays return shipping
• 💰 Full refund within 14 days of return receipt

📋 Additional Policies

For complete terms and legal information, please see:

• Terms & Conditions – Full contract terms and conditions
• Refund & Returns Policy – Detailed withdrawal rights and procedures
• Privacy Policy – How we protect your data
• Payment Methods – Available payment options
• Impressum – Legal business information

💎 Quality Promise

Every piece of AM Gemstone jewelry is:

• ✨ Handcrafted with love and attention to detail
• 💎 Made with authentic natural gemstones
• 🇩🇪 Created in Bad Homburg, Germany
• 🌱 Packaged in eco-friendly materials
• ❤️ Backed by our commitment to quality

Learn more about us.

Thank you for trusting AM Gemstone with your jewelry needs!

🎯 Quick Reference Guide

📍 Shipping From

AM Gemstone Studio
Bad Homburg, Germany 🇩🇪

Every piece travels from our studio in Bad Homburg to your home, carrying the care and craftsmanship we put into creating it.

🌟 Ready to Order?

Start Shopping → Browse Our Collection

Questions before ordering? We’re here to help!

📧 Email: info@am-gemstone.com
📞 Phone: +49 160 5727375

Last Updated: January 05, 2026

Fast shipping, careful packaging, and handcrafted quality – that’s the AM Gemstone promise.